Privacy Policy

Who we are

ARK Care is a trading division of ARK Computer Repair Limited (company number 12870739, VAT number 383 0384 94), Unit 13 Palmerston Business Park, Palmerston Drive, Fareham, PO14 1DJ. We are the data controller for the personal data described in this policy. Contact us at support@arkcare.uk or 01329 623 555.

What we collect

• Account details: name, email address, telephone number and company name.
• Service details: devices covered, plan and subscription history, support requests, repair job records and technician notes.
• Billing details: subscription amounts, invoices and payment status. Card details are handled by Stripe and never stored by us.
• Technical data: monitoring, antivirus and backup telemetry from devices covered by your plan, plus basic website and sign-in logs.

How we use it

• To provide your plan, subscriptions, repairs and support (performance of contract).
• To take payment and manage renewals, refunds and account administration (contract and legal obligation).
• To keep your devices secure, including monitoring, patching, antivirus alerts and backup status (legitimate interests).
• To send service and security emails such as confirmations, renewal reminders and account notices. Marketing emails are only sent with your consent and can be withdrawn at any time.

Who we share it with

We use trusted processors to deliver the service: Stripe (payments), Supabase (secure application hosting and database), MyGadgetRepairs (repair and ticket management), Emsisoft (managed antivirus), Comet (cloud backup) and our email delivery provider. We only share what each provider needs, and we never sell your data.

Storage and retention

Backup data is stored in the United Kingdom. Account and service records are kept for the life of your account and for up to seven years afterwards where required for tax and accounting. Backup data is deleted after a subscription ends, following the retention period stated in your plan.

Your rights

You may request access to, correction of, or deletion of your personal data, object to or restrict processing, and request data portability. Email support@arkcare.uk and we will respond within one month. You can also complain to the Information Commissioner's Office at ico.org.uk.

Cookies

We use essential cookies and local storage to keep you signed in and to secure the portal. We do not use advertising cookies.