Home IT Support That Looks After Your Computer — and Gives You Someone to Call
ARK Care keeps your computer protected, updated and looked after in the background. And when something goes wrong, you've got a real technician in Fareham to call. No jargon. No call centres. From £9.99 a month.
No long-term commitment. Cancel any time. We'll happily explain it over the phone.
For homes, home workers and people working for themselves
Computer support normally starts after something breaks. ARK Care starts before it does.
Most people only speak to a computer technician when something has already gone wrong. ARK Care works differently. We quietly keep an eye on the health of your computer, keep protection and updates working, and give you someone to call when you need help.
We monitor the health of your computer — not what you do on it. Having ARK Care installed doesn't mean we're watching your screen or reading your files.
The boring bits, done for you
Many problems give warning signs before they become an emergency. We quietly keep on top of the everyday jobs that help, so you can just get on and use the thing.
Antivirus that stays switched on
We licence it, monitor it and fix it if it stops working. No renewal pop-ups to worry about.
We spot problems early
We keep an eye on your machine, so a dying hard drive or a full disk gets caught before it ruins your week.
Someone to ring
A real technician in Fareham answers the phone. Members go to the front of the queue and pay less for repairs.
Updates done for you
Windows and your everyday programs get updated quietly overnight, and we check they actually worked.
Your photos kept safe
Backups stored in the UK, with backup status monitored by ARK and failed jobs flagged for attention.
Everything in one place
Your devices, your bills and your support messages, all in one simple account page.
Pick the cover that suits you
One price per device, no hidden extras. Pay yearly and two months are on us. Not sure which one? Ring us on 01329 623 555 and we'll help you choose.
ARK Care Shield
The basics done properly, for the computer you use every day.
£9.99 per device · 1 device · £9.99 billed monthly
Pay yearly and save £19.98 a year
- We keep an eye on your device, day and night
- Antivirus we licence, watch and fix
- Windows and app updates done overnight
- A plain-English report each month
- 10% off repair labour
ARK Care Plus
For when you'd rather we kept a closer eye and answered first.
£19.99 per device · 1 device · £19.99 billed monthly
Pay yearly and save £39.98 a year
Unlimited remote support
Book as many eligible remote sessions as you reasonably need during our normal support hours and we'll hop on your computer over the internet — no call-out, no hourly charge.
- Everything in Shield
- Book as many eligible remote sessions as you reasonably need during our normal support hours
- You jump the repair queue
- Extra cover against ransomware and scams
- 20% off repair labour (replaces Shield's 10%)
ARK Care Pro
Everything we do, for the spare-room office or the busy household.
£34.99 per device · 1 device · £34.99 billed monthly
Pay yearly and save £69.98 a year
- Everything in Plus, including unlimited remote support
- Straight to the front of the repair queue
- A proper tidy-up and check every three months
- Stronger protection and dodgy-website blocking
- 500GB of backup for your photos and files
- ARK VPN included, for up to 5 devices
- 30% off repair labour (replaces Plus's 20%)
Labour discounts aren't added together — you simply get the rate for the plan you're on (10% on Shield, 20% on Plus, 30% on Pro). Want a technician to set everything up for you? You can add remote setup at checkout — £30 on monthly plans, free with annual.
From the team at ARK Computer Repair in Fareham
We're a local repair shop in Fareham, not a faceless software company. The same people who fix computers on the bench are the ones keeping an eye on yours.
- Trading since 2013
- We've been fixing computers for people in Hampshire for over ten years. ARK Care is simply us looking after yours before it breaks.
- Trading Standards approved
- We're part of the Trading Standards Buy With Confidence scheme — vetted, audited and rated 5.0 from 35 reviews.
- Hundreds of Google reviews
- Don't take our word for it — have a read of what our customers say about us.
- Real premises, real people
- We're at Unit 13 Palmerston Business Park in Fareham. You can pop in, and the person watching over your computer is one of us.
- UK-stored backups
- Your files are encrypted and stored in UK-based infrastructure managed and monitored by ARK.
- Cancel any time
- No long tie-ins. Cancel from your account, or ring us and we'll do it for you.
Rated 5.0 from 35 reviews on Buy With ConfidenceVetted and audited by Trading Standards since October 2022. Read our profile and customer comments.You can also read our current Google reviews. The rating and count shown on this site come from the live source rather than a number typed into the page.
What we can help with
One laptop, the family PC or a spare-room office — have a look and pick what you need. Not sure? Give us a ring and we'll tell you honestly.
Help with the home computer
Someone to look after the family laptop, from £9.99 a month.
Have a lookAntivirus we look after
Proper protection that can't quietly run out without anyone noticing.
Have a lookBacking up your photos and files
Safe copies kept in the UK, checked by us every day.
Have a lookProtection from scams and ransomware
Layers of cover, plus the backups that get you out of trouble.
Have a lookComputer repairs
Repairs at our Fareham workshop, cheaper if you're a member.
Have a lookHelp over the internet
Book a technician to join your screen and sort it with you.
Have a lookWhat's in a plan
Everything we do for you each month, in plain English.
Have a lookAdvice centre
Straightforward guides on staying safe, backups and repairs.
Have a look
Frequently asked questions
The things people usually ask before signing up. If yours isn't here, ring us on 01329 623 555 and we'll talk it through.