Someone looking after the family computer
Most home computers are looked after by nobody. They get bought, set up once, and then just run for six or seven years until something goes badly wrong. Updates keep getting put off because they're annoying. The antivirus that came with it stops working after ninety days. Photos pile up in one folder on one machine, with no copy anywhere else.
ARK Care is the alternative: for less than most people spend on streaming, one of our technicians in Fareham quietly keeps your machine updated, protected and checked over, and lets you know if anything needs your attention.
Who it's for
Any household with a computer that matters. People working from home who can't afford a week without their laptop. Older relatives who'd rather ring someone than search the internet for an answer. Anyone who's thought 'I really should back up those photos' and never quite got round to it.
What we actually do
Once we've set the little bit of software up, your computer starts letting us know how it's doing. We don't watch what you do on it — we see whether it's healthy and protected, not your screen or your files.
- Antivirus that stays paid up and tells us if it spots anything
- Windows and app updates installed overnight, so they stop interrupting you
- A heads-up if a hard drive starts to fail — usually weeks before it actually gives out
- A short, plain-English update each month on what's happened
- First in the queue for repairs, with 10–30% off labour if hardware fails
- Your photos and documents backed up to the cloud, kept safe in the UK
The photos problem
The worst job in any repair shop is telling someone their photos are gone for good. Drives fail without any warning, ransomware can scramble everything it can reach, and a laptop left on a train takes everything on it.
A backup that runs on its own and that someone else actually checks is the only kind that really works. On ARK Care Pro, 500GB of monitored backup is included; on the other plans you can add it separately.
Getting set up
Pick a plan and we'll send you a download link. It installs in a couple of minutes and doesn't ask anything technical of you. If you'd rather someone did it with you, book a remote session and a technician will join your screen and sort it — including making sure everything you care about is actually being backed up.